Privacy Policy

1. About This Policy

Vision Property Solutions Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following personal information:

• Name, email address, and phone number
• Unit number and property address
• Details of service requests, maintenance reports, or bookings
• Bank account details where provided for deposit refunds (e.g. BBQ area bookings)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and service requests
• Manage building services, maintenance, and resident communications
• Process key/fob orders or facility bookings
• Contact you regarding your property or tenancy
• Comply with legal obligations

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with building owners, strata managers, or service contractors where necessary to fulfil your request. We will not disclose your information to overseas recipients unless required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Form submissions are transmitted securely and stored only as long as necessary to fulfil the purpose for which they were collected.

6. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us at [email protected] .

7. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact: